Follow these tips to help deter robbery on your property

When criminals look for a potential victim, they choose the easiest targets. Some simple practices, including the use of security devices, effective cash-handling procedures, employee education and awareness programs and law enforcement support, can aid in deterring robberies.

Install security devices

  • Install video surveillance equipment at each register and throughout the store.
  • Install two-way communications (intercom) between fuel pumps and clerks.
  • Check silent alarm monthly to ensure proper working order.
  • Keep an employee telephone easily accessible.

Ensure clear visibility inside and outside of your convenience store

  • Install effective lighting inside and outside the store.
  • Keep store clean and tidy, inside and out. A positive appearance can be a sign of a secure store.
  • Do not allow displays and signs to obstruct the view into the store or block employee view outside.
  • Install mirrors to reveal blind spots.

Keep control of your cash flow to avoid theft

  • Keep a minimum amount of cash in registers and post signs accordingly.
  • Locate cash registers away from exits and not within easy reach of customers.
  • Accept only small bills or credit cards during night shifts.
  • Place excess cash and large bills in store safe immediately upon receiving.
  • Keep registers open for the shortest time possible.
  • Keep safes locked.

Educate employees and help raise awareness

  • Acknowledge each customer who enters the store with a polite greeting.
  • Greet gas customers with the aid of an intercom.
  • Train employees to be vigilant for potential threats.
  • Ask employees to not perform outside duties on the night shift when working alone.

Establish police presence

  • Establish and maintain good rapport with local police.
  • Schedule routine crime inspections by local police.
  • Encourage police officers to stop in your store frequently.
  • If you are faced with a suspicious situation, immediately call police.
  • Consider offering free coffee and snacks to police.
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